Reliable, secure repair shop software that stays up.
POS downtime at a repair counter means devices you cannot check in and customers you cannot ring up. Your counter cannot wait for a server. SpotsPOS runs on infrastructure built to scale, ships changes carefully, and is watched by a team that acts the moment something looks wrong. Shops that have used SpotsPOS for years know downtime has been rare.
How we keep SpotsPOS running
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Fast, dependable servers
The apps and the Web Portal talk to servers built to answer quickly and to grow with the number of shops, so a busy Saturday feels like a quiet Tuesday.
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Careful rollouts
Changes go out in stages and are checked along the way, so an update reaches your shop only once it has proven itself.
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Active monitoring
Our services are monitored around the clock, and a dedicated team takes action immediately if anything goes wrong. See the live status page.
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Keeps working when your internet drops
If your shop's connection goes down, repairs, customers, sales, orders and inventory saved on the device stay readable until it comes back. See offline mode.
How we protect your shop's data
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Encrypted connections
Every app and the Web Portal talk to our servers over encrypted HTTPS connections.
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Passwords never stored in plain text
Account passwords are stored as salted hashes, never as readable text.
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Access per employee
Everyone signs in with their own PIN and sees only what their role allows. See employee permissions.
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Your data stays yours
Export your inventory, devices, sales and customers to a spreadsheet whenever you want.
What to ask any repair shop software about uptime and security
Every POS looks reliable in a demo. Before you move your shop onto one, ask these questions, of us and of anyone else:
- How do updates reach my shop? All at once, or in stages that are checked before everyone gets them?
- Who is watching when something breaks? Is there active monitoring and a team that acts right away, or do you find out from customers?
- What can I still do when my internet drops? Can the counter at least look up a repair, a customer or a price?
- How are passwords and connections protected? Passwords should never be stored as readable text, and every connection should be encrypted.
- Can each employee have their own sign-in? A shared login means you never know who refunded a sale or changed a price. See employee permissions.
- Can I take my data with me? You should be able to export your customers, inventory, devices and sales at any time.
- What do current shops say about downtime? Ask for references, and read the reviews.
SpotsPOS answers every one of these in writing on this page. For prices, see pricing, or compare plans with RepairDesk.
Questions about reliability and security
Does SpotsPOS go down?
Rarely. SpotsPOS runs on servers built to scale, changes are rolled out in stages, and a dedicated team monitors our services and acts immediately if anything goes wrong. Shops that have used SpotsPOS for years know downtime has been very low.
What happens if my shop's internet goes down?
You can keep looking things up. Repairs, customers, sales, orders and inventory saved on the device stay readable offline, and changes wait until the connection returns. Read how offline mode works.
How is my customers' data protected?
Connections to our servers are encrypted, passwords are stored as salted hashes, and each employee signs in with their own PIN and sees only what their role allows.
Can I get my data out of SpotsPOS?
Yes. Inventory, devices, sales and customers can each be exported to a spreadsheet.
How are SpotsPOS updates rolled out?
In stages. Changes are checked along the way, so an update reaches your shop only once it has proven itself, and an update never has to stop your counter.
Can each employee have their own login?
Yes. Everyone signs in with their own PIN and sees only what their role allows, so you always know who did what. See employee permissions.
Try it in your own shop.
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