Repair Advisor: guidance, right on the ticket

Most shops have one or two people who have seen everything, and everyone else waits on them. Repair Advisor sits on the repair details screen, reviews what is already on that repair, and gives the technician best practice guidance without anyone leaving the bench.

It reads the repair in front of it

Repair Advisor is not a search box you have to feed. It works from the information your team already put on the ticket: the parts, the notes and the diagnostics captured at intake. It starts from that repair, not from a generic article, and gives you a guide on best practices plus feedback on how to perform the work, with a checklist to run before you finish.

Where it stops

Repair Advisor does not diagnose the device and it does not decide the repair. It offers guidance. The person at the bench reads it, applies their judgment and does the work.

The questions it takes off your floor

• "Have you done one of these before?" A newer tech reads best practice guidance for that job instead of waiting on the one person who has done it.
• "Can you come look at this a second?" Fewer routine interruptions, so what reaches your most experienced tech is the hard stuff.
• "Are we all doing this the same way?" Same guidance, same screen, every bench.

Pick a repair that is open right now and read what Repair Advisor has to say about it. Then have your newest tech do the same on their next ticket.