Reliable repair shop software that stays up.

When your point of sale goes down, you cannot check a device in, find a customer's repair or ring up a sale. SpotsPOS is built so that does not happen: careful releases, servers watched around the clock, a public status page, and apps that keep showing your shop's data when the internet drops.

How we keep SpotsPOS running

  • Fast, dependable servers

    The apps and the Web Portal talk to servers built to answer quickly and to grow with the number of shops, so a busy Saturday feels like a quiet Tuesday.

  • Careful rollouts

    Changes go out in stages and are checked along the way, so an update reaches your shop only once it has proven itself.

  • Active monitoring

    Our services are monitored around the clock, and a dedicated team takes action immediately if anything goes wrong.

  • A public status page

    The apps, the Web Portal and the website are checked every minute, and the results are public on the status page. You never have to guess.

  • Lookups when your internet drops

    If your shop's connection goes down, repairs, customers, sales, orders and inventory saved on the device stay readable. See offline mode.

  • More than one way in

    Your shop runs on iPhone and iPad, with the Web Portal in any browser. If one device dies, sign in on another iPhone or iPad and pick up where you left off.

How we protect your shop's data

  • Encrypted connections

    Every app and the Web Portal talk to our servers over encrypted HTTPS connections.

  • Passwords never stored in plain text

    Account passwords are stored as salted hashes, never as readable text.

  • Access per employee

    Everyone signs in with their own PIN and sees only what their role allows. See employee permissions.

  • Your data stays yours

    Export your inventory, devices, sales and customers to a spreadsheet whenever you want.

What reliable repair shop software really means

Reliable repair shop software is not only software that rarely crashes. It is software you can keep working with on the worst day: the morning the internet is out, the Saturday a tablet falls off the counter, the week a new version comes out. A repair shop holds customers' devices, deposits and promised dates, so when the point of sale stops, the whole counter stops with it.

Reliability comes down to five things: how the servers are watched, how updates reach you, what still works offline, what happens when a device fails, and whether you can get your data out. Here is how SpotsPOS handles each one.

Updates that do not stop your counter

Many outages are caused by updates, not by servers. SpotsPOS releases changes in stages and checks them along the way, so an update reaches your shop only once it has proven itself. An update never has to stop your counter in the middle of the day.

Monitoring you can see

A dedicated team watches our services around the clock and acts the moment something looks wrong. You do not have to take our word for it: the status page checks the service behind the apps, the Web Portal and this website every minute, and shows the result to anyone.

Honest offline mode

Every shop loses its internet at some point. When it happens, SpotsPOS keeps showing what is saved on your iPhone or iPad: repairs, customers, sales, orders and inventory with prices. You can still tell a customer where their device stands or quote a part. Anything that creates or changes a record, like a new sale or a status change, needs a connection, and the app says so plainly instead of pretending something was saved. Read exactly what works and what waits on the offline mode page.

No single point of failure at the counter

Your data lives in your SpotsPOS account, not on one tablet. If the counter iPad breaks or runs out of battery, sign in on an iPhone or another iPad and keep going. The Web Portal shows your shop from any browser in the meantime. Each employee signs in with their own PIN, so switching devices never means sharing a login.

Your data, always exportable

Reliable also means you are never locked in. The Export Tool sends your sales, customers, inventory and devices to a spreadsheet whenever you want, so you always have your own copy.

How to judge reliable repair shop software

Every POS looks reliable in a demo. Use this table when you compare tools, including ours, and ask each vendor to answer in writing.

Ask Why it matters In SpotsPOS
Is there a public status page? You should know in seconds whether the problem is yours or theirs Yes, the apps, Web Portal and website are checked every minute on the status page
How do updates reach my shop? Updates cause many outages In stages, checked along the way
Who is watching when something breaks? Problems should be found by the vendor, not by your customers Monitoring around the clock, with a dedicated team that acts immediately
What works when my internet drops? Every shop loses its connection sometimes Repairs, customers, sales, orders and inventory stay readable; new records wait for the connection
What if the counter device breaks? A tablet can fall, die or be stolen Sign in on another iPhone or iPad and keep going; the Web Portal works from any browser
Does each employee have their own login? Shared logins hide who did what A PIN for every person, with access by role
Are connections and passwords protected? Customer data has to stay private Encrypted HTTPS connections, passwords stored as salted hashes
Can I take my data with me? You should never be locked in Export sales, customers, inventory and devices at any time
Who helps me when I need it? A reliable product still needs people behind it Onboarding support on every plan, extended support on Pro

Ask for references too, and read the reviews: shops that have used a system for years know its real downtime. Comparing systems? See SpotsPOS vs RepairDesk, SpotsPOS vs RepairShopr, SpotsPOS vs RepairQ, and our guide to the best repair shop software. For a plan for the day your internet or POS does go down, read what to do when your POS goes down.

Questions about reliability and security

What makes repair shop software reliable?

Staged updates, active monitoring with a public status page, clear offline behavior, the option to keep working on another device, a login for every employee and data you can export at any time. SpotsPOS covers each of these.

Does SpotsPOS go down?

Rarely. SpotsPOS runs on servers built to scale, changes are rolled out in stages, and a dedicated team monitors our services and acts immediately if anything goes wrong. You can check the live status page at any time.

What happens if my shop's internet goes down?

You can keep looking things up. Repairs, customers, sales, orders and inventory saved on the device stay readable. New sales, repairs and changes need a connection, and the app tells you clearly when something could not be saved. Read how offline mode works.

What if my counter iPad breaks?

Your data is in your SpotsPOS account, not on the iPad. Sign in on an iPhone or another iPad and keep working. The Web Portal shows your shop from any browser.

How is my customers' data protected?

Connections to our servers are encrypted, passwords are stored as salted hashes, and each employee signs in with their own PIN and sees only what their role allows.

Can I get my data out of SpotsPOS?

Yes. Inventory, devices, sales and customers can each be exported to a spreadsheet.

How are SpotsPOS updates rolled out?

In stages. Changes are checked along the way, so an update reaches your shop only once it has proven itself, and an update never has to stop your counter.

Try it in your own shop.

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