Spots Intelligence: smart repair shop software that knows your shop.

What smart repair shop software should actually do

A repair counter needs the right part on the ticket, the right price for a job you have done a hundred times, and a quick answer when the owner asks how the week is going. Spots Intelligence does those small jobs, so your team spends less time typing and searching.

Ask your shop, in plain words

Type "How's today going?", "Which repairs are ready for pickup?" or "What's running low?" and you get the answer, a short sentence saying what it shows, and the list behind it. Follow-up buttons take you further, like sales by hour, by payment type or by technician.

On supported iPhones and iPads, the answer is worked out on the device itself, from the data synced to it. Nothing leaves it. Answers respect each person's role: an employee who cannot see sales totals is offered other questions instead, only admins and store admins see inventory costs, and only admins can compare employees.

Ask your shop knows the limits of what it holds. Questions about profit or older history point you to the full reports in Sales and Reports, which go further back.

Faster check-in

Describe the repair

At intake, tap Describe the repair and say it the way you would to a coworker: "iPhone 13 Pro, cracked screen, needs it tonight." Speak or type, in English or Spanish. SpotsPOS reads it and fills in the device, the repair type, the timing, the priority and a note. If something is missing, it takes you to the step where you pick it, with the list already narrowed. You check it all on the next screen before the ticket is created. More on intake in repair tracking.

Suggested parts and Smart Quick Repairs

Once the device and problem are set, Suggested Parts lists the parts most likely to be used on that repair, with price and stock, so the technician adds them without searching. Smart Quick Repairs builds one-tap shortcuts from the repairs your shop commonly does, so the screen replacement you do every day is a single tap with the right price.

Hints from your history

While you build a ticket, SpotsPOS can tell you what you usually charge for that job and the range from earlier repairs. It also notices when the device was here before, when the customer is returning, or when they already have an open repair, and reminds you to check the warranty. These hints come from repairs on the device and are suggestions only.

Ask about a single repair

On a repair's page you can ask Spots Intelligence a question about that job and get relevant information and recommendations. Treat the answer as a second opinion and check it before you act on it.

Selling a little more at checkout

Recommended Products appears at checkout. Spots Intelligence suggests in-stock products that have a pattern of selling well with the items on the sale, with prices and an add button.

Keeping the counter clear

Attention cards point at what needs you. "Waiting for pickup" lists repairs that have been ready for more than a few days. Tap Draft text and a pickup reminder is written on the device for that customer. Review it, then copy or send it. "Reorder soon" tells you how many items are at or below their low-stock level and roughly what reordering will cost. Snooze either card until next week if now is not the time.

Suggested notes help with customer updates too. For the repair's status you get a ready sentence, like "waiting on a part, work resumes when it arrives", to review before saving. Customers can see these notes, so you always check them first.

At closing time, the Register recap shows sales since the register opened compared with the same hours last week, top sellers and sales by employee.