SpotsPOS Repair
Repair status notifications your customers actually read.
Tell a customer their device is ready with one tap, remind them about an open balance, send the repair details by text and ask for a rating once they are happy. Fewer "is it ready yet?" calls, faster pickups.
Free for 14 days. No credit card needed.
Every message a repair shop sends, built in
Repair status notifications work best when they go out at the right moment and come from the ticket itself. These are the messages SpotsPOS Repair sends for you.
-
Ready for pickup
Tap Notify Customer on the repair and they are told their device has been repaired and is ready for pickup. If it could not be fixed, the message says so.
-
Payment reminders
Tap Remind Payment to notify the customer about the open balance on their repair. The same reminder works for orders and layaways.
-
Repair details and receipts
Send the repair details or the sales receipt by text or email from the Print, Email and Text menu, or print it on your receipt printer.
-
Appointment reminders
Send a reminder for an upcoming appointment, with the date and a note on how to reach you if they need to change it.
-
Ratings follow-up
Request feedback and the customer rates their visit. Customers who rate you above 4 stars are sent on to the ratings page you choose.
-
Text any customer
Open a customer and tap Send Text for anything else: a question about the repair, an estimate, or a reminder about a device left behind.
How to notify a customer when their repair is ready
-
Finish the repair
The technician completes the work and updates the status to Repaired. On iPad you can do this by dragging the card on the Repair Board.
-
Tap Notify Customer
Open the repair and tap Notify Customer. Confirm, and the pickup message goes out. With text messaging set up, the customer gets it as a text too.
-
Remind if they do not come in
If the device sits on the shelf, send another reminder, or a payment reminder when there is a balance left. With Spots Intelligence, SpotsPOS can draft a friendly pickup text for you to check and send.
-
Follow up after pickup
Once the customer has their device, request feedback from their profile. Happy customers land on your ratings page while the good experience is fresh.
Spot the devices nobody came back for.
Repairs that are finished but never picked up take shelf space and hold your money. SpotsPOS shows a Waiting for pickup card when repairs have been ready for more than a few days. Tap Draft text and, with Spots Intelligence, a pickup reminder is written on the device for you to review, copy or send.
- Ask your shop "Which repairs are ready for pickup?" and get the list
- Suggested notes describe each status in plain words for the customer
- Internal notes stay with your team and are never shown to the customer
Why repair status notifications matter for a small shop
Every call that asks "is my phone ready?" pulls someone away from the counter or the bench. Multiply it by every open repair and it is hours a week. Repair status notifications turn those calls into a message the customer reads on their own time, and the device goes home sooner.
They also protect you. A customer who was told the device was ready, and reminded about the balance, has a record of it. So do you: every message starts from the repair itself, so it is tied to the right customer and the right device. See repair tracking for everything else the ticket holds.
Text, email and how SpotsPOS sends them
Email. Automated emails are included in every SpotsPOS Repair plan. Receipts and repair details can also be emailed from the device.
Text messages. Every plan includes SMS credits, and you can buy more text message credits inside the app when you need them. Shops can also connect their own Twilio account in Integrations, so texts go out from their own number. See integrations for the full list.
Siri. Add the Notify Customer shortcut and tell a customer their repair is ready by voice.
A day of messages at a busy repair shop
A customer booked a battery swap for 10:00, and the front desk sent an appointment reminder the day before. At 2:00 the battery is in, the status moves to Repaired and the front desk taps Notify Customer. At 2:05 the customer reads the text, at 5:30 they pick up, pay and get their receipt by text. Next morning, the front desk sends a feedback request, and the happy customer lands on your ratings page. Nobody made a phone call.
Keep the conversation in one place
Every customer profile keeps their repairs, sales and a call log you can add notes to, so the next person who talks to them knows what was said. If you send email campaigns, the Mailchimp and Constant Contact integrations can add new customers to the mailing list you choose.
Booking drop-offs ahead of time cuts the wait at the counter too. Learn how appointments work, including reminders.
Customer notification questions
How do I text a customer when their repair is ready?
Open the repair and tap Notify Customer. SpotsPOS sends the ready for pickup message, and with text messaging set up the customer receives it as a text. You can also send any custom text from the customer's profile.
Do I need Twilio to send text messages?
Not necessarily. Every plan includes SMS credits, and more credits can be bought in the app. If you prefer to use your own number, you can connect a Twilio account in Integrations.
Can I send payment reminders for a repair balance?
Yes. Remind Payment notifies the customer about the open balance on a repair. It also works for orders and layaways.
How do I get more reviews from repair customers?
Set your ratings page in Settings, then request feedback from the customer's profile after pickup. The customer rates their experience, and those who rate you above 4 stars are sent on to your ratings page.
Which plans include customer notifications?
Automated emails and SMS credits are included in every plan. Spots Intelligence features, such as drafted pickup texts, are included from the Essential plan. Integrations are also part of Essential and above. See pricing for each plan.
Let your customers know before they call.
Start a 14 day free trial and send your first pickup notification today.
Free for 14 days. No credit card needed.